Client Support Services
Standard Support
- All new software enhancements received free of charge while on support contract.
- Quick response time
- Access to Collective Data secure site for uploads, downloads, and updates
- User Knowledge Base for finding answers to common questions, user guides, customization requests, and more.
- Connections via GoToMeeting to quickly and properly analyze your system.
- Remote system support via RDP and Citrix Client
- Demonstrate issues via GoToMeeting
- Quarterly newsletter highlighting user tips and news

